Refund policy

 

Returns/Refunds Policy

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund, store credit or exchange. Please note, several products including all HBCU products are exempt from being refunded. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Exchanges and Refunds
Please Note: We only provide a Store Credit for all returns and exchanges. We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded in store credit for the item(s) purchased, minus the shipping fee. You can then use the store credit on future orders.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To start a return, you can contact us at support@1921Movement.com and provide your order number. We do not provide shipping labels at this time, unless we are at fault for shipping the wrong/defective item. If return is in order, please contact us and we will send you instructions on how and where to send your package. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed minus shipping cost, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@1921Movement.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We offer a hassle-free exchange process for, defects or damaged items. If you need to exchange, send us an email at support@1921Movement.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email us at support@1921movement.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, you will only receive a refund for the item(s) purchased, minus the shipping fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.